Refund and Cancellation Policy

Effective Date: 24 May 2025

1.1. Cancellations

You may cancel a delivery order before dispatch. Please contact us immediately via info@pidlogistics.co.uk or by phone.

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1.2. Refunds

Refunds will be issued:

• If the order is cancelled before the parcel is dispatched.

• If we fail to provide the service and are at fault.

Refunds are not available for:

• Parcels delayed due to factors beyond our control (e.g., customs).

• Incorrect addresses or customer error.

Refunds are processed within 7 business days.